FAQ. Answered.

Everything you need to know about
Callvy's AI calling agent, setup, pricing, and usage.

Call and Phone Number FAQ

+Do I need a new phone number?

No. You can either forward your existing number or get a new Callvy number.

+What happens after business hours?

If calls are forwarded, Callvy answers 24/7 automatically—even when your phone is off.

+Will my existing number still work?

Yes. Customers continue calling your regular business number.

+Can I stop call forwarding anytime?

Yes. You're always in full control.

+Can Callvy call customers back?

Yes. Callvy can return missed calls or send follow-up messages when enabled.

Calendar & Booking FAQ

+Which calendars are supported?

Google Calendar and Outlook Calendar.

+Can Callvy handle multiple services or staff schedules?

Yes. You can define services, durations, and availability rules.

+What if I already use booking software?

Callvy works alongside your existing system by syncing directly to your calendar.

+Can I block certain time slots?

Yes. Any blocked time in your calendar is automatically respected.

SMS, WhatsApp & Email FAQ

+What messages does Callvy send?

Appointment confirmations, reminders, follow-ups, and booking summaries.

+Can I customize message text?

Yes. All messages are editable.

+Do customers need WhatsApp installed?

Yes, for WhatsApp messages. Otherwise SMS or email is used.

+Are messages sent automatically?

Yes, based on booking or call outcomes.

Security & Privacy FAQ

+Is customer data secure?

Yes. All data is encrypted and handled securely.

+Do you sell customer data?

Never.

+Are calls recorded?

Calls may be recorded for quality and logs, depending on settings and local laws.

+Can I delete my data?

Yes. You can request deletion at any time.

Signup and Onboarding FAQ

+What do I need to sign up?

Just your email, business name, and business type.

+Do I need a credit card?

No, not for the free trial.

+What happens after signup?

You'll go through a short onboarding to connect your calendar and set up your AI agent.

+When does billing start?

Only after your free trial ends.

Support and Contact FAQ

+How do I get help?

You can contact us via email or the support form.

+Do you offer onboarding help?

Yes. Guided setup is included.

+Is live support available?

Priority support is included in higher plans.

Legal Pages FAQ

+Is Callvy compliant with communication laws?

Yes. AI disclosure and opt-out options are built in.

+Who owns the call data?

You do. Always.

Support.

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