Callvy TCPA & Communications Compliance.

1. Overview of Compliance Philosophy

Callvy AI LLC (“Callvy,” “we,” “us,” or “our”) provides AI-powered communications solutions, including outbound and inbound voice calls, SMS, WhatsApp messaging, call recording, and AI conversational agents leveraging large language models (LLMs), text-to-speech, and speech-to-text technologies. These services integrate with telephony and messaging platforms, including Twilio, Google/Outlook, WhatsApp APIs, and others as technically needed.

We operate under the guiding principle that compliance is a shared responsibility. Callvy provides tools, configuration guidance, technical support, and educational materials to assist customers in lawful communications. However, customers are solely responsible for ensuring adherence to all applicable federal, state, and local laws, regulations, and carrier or platform rules.

This page is intended to:

• Provide detailed guidance on TCPA, AI voice, and call recording obligations.
• Explain responsibilities for consent, opt-outs, and Do-Not-Call compliance.
• Clarify the roles of Callvy and customers in maintaining lawful communications.
• Offer transparency into third-party platform usage while protecting internal strategies.

This page is informational and educational; it does not constitute legal advice. Customers must consult qualified legal counsel for full legal guidance. Callvy makes no guarantees regarding regulatory compliance or enforcement of applicable laws.

2. AI Voice Disclosure Requirements

Callvy’s AI-powered conversational agents may generate natural-sounding speech using LLMs, TTS, and AI voice models. Customers must ensure full transparency to recipients:

• Provide disclosure that communications may be conducted by AI or automated systems.
• Obtain consent where required, whether the interaction is outbound, inbound, or digital.
• Include disclosures in greetings, prompts, or initial messages; Callvy does not insert them automatically.
• Transparency reduces regulatory risk and aligns with best practices recommended by federal agencies and state regulators.

Callvy provides tools and sample guidance for AI voice disclosure. Customers remain responsible for the placement, language, and sufficiency of disclosures. Failure to disclose may result in regulatory risk or claims under TCPA, state telecommunication statutes, or messaging platform policies.

3. Call Recording Laws Overview

Callvy provides recording functionality for both inbound and outbound calls. Customers must be aware that recording laws vary across jurisdictions:

• One-party consent states: Only one participant must consent to recording.
• Two-party/all-party consent states: Every participant must consent before recording.

Customers are responsible for verifying and obtaining consent, configuring prompts or notification tones, and storing evidence of consent as required by law. Callvy provides technical tools to support notifications and logging but does not monitor legal compliance on the customer’s behalf.

4. One-Party vs Two-Party Consent: Key State Examples

• California (Two-Party/All-Party Consent): All participants must consent. California Penal Code §632
• New York (One-Party Consent): Only one participant must consent. NY Penal Law §250.00
• Texas (One-Party Consent): At least one participant must consent. Texas Penal Code §16
• Florida (Two-Party/All-Party Consent): All participants must consent. Florida Statutes §934.03

Disclaimer: These examples are illustrative. Customers must confirm current requirements in all applicable jurisdictions. A downloadable full state-by-state guide is available for reference. Callvy does not guarantee accuracy or completeness of state-specific rules.

5. Customer Responsibility for Consent

Consent is the cornerstone of lawful communications under the TCPA, AI disclosure rules, call recording statutes, and messaging regulations. Customers are responsible for:

• Obtaining prior express written consent for autodialed or prerecorded calls to cellular phones.
• Obtaining express consent for messaging, including SMS, WhatsApp, and other messaging platforms.
• Obtaining consent for AI or automated interactions in compliance with applicable standards.
• Maintaining comprehensive records of consent to demonstrate compliance during audits or regulatory investigations.

Callvy provides tools to capture, log, and export consent records. Customers retain full responsibility for ensuring their communications comply with all applicable laws and for retaining records for the legally required duration.

6. Outbound vs Inbound Call Rules

Outbound Calls

• Autodialed calls and prerecorded messages are subject to TCPA and applicable federal regulations.
• Customers must obtain prior express consent for recipients and comply with Do-Not-Call obligations.
• Carrier and integration policies (Twilio, Google Voice, Outlook, and others) must be observed.

Inbound Calls

• Recording consent may be required depending on jurisdiction.
• AI prompts may require disclosure that AI or automated systems are being used.
• Customers must manage opt-outs and honor Do-Not-Call requests promptly.

Callvy provides platform features to support inbound and outbound call management but does not verify legal compliance on behalf of customers.

6a. Technical Guidance on Opt-Out Handling

• Automatic suppression: Opt-outs are automatically applied across all outbound campaigns.
• Integration sync: Opt-outs synchronize across technical integrations (Twilio, WhatsApp, Google/Outlook) where feasible. Customers must verify functionality.
• Timestamped logs: Each opt-out is logged with date, time, and channel, accessible for review.
• Export: Customers can export opt-out logs for audits or regulatory review.

Disclaimer: Callvy provides guidance and tools but does not guarantee legal sufficiency. Customers retain full responsibility.

7. SMS & WhatsApp Compliance

• Customers must follow TCPA, federal/state messaging regulations, and platform-specific rules.
• Carrier policies, CTIA guidelines, and WhatsApp Business rules must be observed.
• Obtain proper opt-in before sending messages and honor opt-out requests immediately.

Callvy provides logging and automation tools for messaging, but compliance is the customer’s responsibility.

8. Opt-Out Handling

• Voice: verbal opt-out requests must be honored immediately.
• SMS/WhatsApp: STOP, UNSUBSCRIBE, or equivalent keywords must be honored.
• AI interactions: verbal or digital requests must be respected and logged.

Customers are responsible for configuring suppression lists across all channels and maintaining records.

9. Do-Not-Call Responsibilities

• Maintain and honor internal DNC lists.
• Scrub numbers against the National Do-Not-Call Registry.
• Promptly honor all DNC requests.

Callvy provides tools to manage DNC lists, but customers are responsible for full compliance.

10. Logging and Retention of Consent Records

• Optional logging: timestamps, consent type, and communication channel.
• Retention is configurable; default is indefinite unless deleted by the customer.
• Logs are exportable and read-only for audits and regulatory review.

Customers retain full responsibility for maintaining consent records for legally required durations.

11. Callvy as Service Provider

• Callvy provides AI tools, telephony integrations, and messaging infrastructure.
• We do not act as legal counsel or enforce regulatory compliance on behalf of customers.
• Customers remain responsible for lawful use of the platform and integrations.

12. No Legal Advice Disclaimer

This page is informational only. It is not legal advice. Customers should consult qualified legal counsel regarding TCPA, state recording laws, AI disclosures, messaging regulations, and other applicable laws.

13. Reporting Concerns

If you believe Callvy’s platform is being used unlawfully:

Email: admin@callvy.ai

Callvy will review credible reports in good faith.

14. Contact Information

Callvy AI LLC
Website: https://callvy.ai
Support Email: support@callvy.ai
Legal/Compliance Email: admin@callvy.ai